Frequently Asked Questions

Can I change my tutor if I don’t believe he / she is suitable for my child?

Yes you may give us feedback if you feel the match is not suitable. We will take steps to rectify the issue, failing which, we will assign a new tutor for your child.

How long does it take to find a tutor?

You will be provided with recommended tutor profiles within 2 working days.

Will I be allowed to choose my tutor?

Yes, we will shortlist the top 3 tutors based on your search criteria for your choosing. If you wish to have more options, you may simply highlight this in the remarks section of your search.

Process Timeline

  • Step 1

    After a client requested for a tutor

  • Step 2

    HTHS will process the request within 1 working day.

  • Step 3

    HTHS will search for tutors that fit the client's criteria

  • Step 4

    HTHS will recommend the top 3 tutors to the client by the 2nd working day.

  • Step 5

    The client can choose to confirm or request for more tutor profiles.

  • Step 6

    The client can commence sessions with tutor as per the agreed date.

  • Step 7

    HTHS to obtain feedback from the client after sessions have commenced.